Support

FAQ

FAQ

Live Account

You need to fill out your personal information, as required by the regulatory authority, on application form and upload your ID (with your Photo) and Bill copy on Land-FX Home Page (http://land-fx.com/live_account).

You can start a live trading upon deposit of funds after opening a live account and trading may be available within an hour.
Different deposit methods may take more/less time for a live trading.
Please refer to the Deposit Time in http://land-fx.com/deposit to see how long it will take for live trading.

Any official piece of identification with photo and signature, such as a Passport , Identification Card or Driver License, is acceptable.
Any personal information, Photo, Signature, Issue Date, and Expiry Date, Serial Number, must be clearly legible.

Residential Proof may include a Bill of Power, Water or Local Tax Bill, recent Bank Statements, Credit Card, or an Extract Copy of Residence (issued by official Residence Center). You can choose any of the above documents.

It is required by the regulatory authorities to check and see whether a FX/CFD Trading may or may not be suitable for customer’s Asset Portfolio.

The minimum amount to open an Account is US $300, including any fees required for fund deposit.

There are no fees or costs required to open an account.
Land-FX homepage provides online signing process for our customers to make it easy to open and trade.

Yes.
You can open a Corporate Account ; you have to fill out the Application of Business account and upload the Business Certificate and Address Proof (Bill copy) with billing date of latest 3 months.

Deposit and Withdrawal

Land-FX supports various methods to deposit funds including bank wire, VISA / MASTER cards, Paypal, WebMoney, Neteller, and over 20 e-wallets.
Please refer to http://land-fx.com/deposit for the details.

You can visit following link and select proper withdrawal method.
http://land-fx.com/withdrawal then fill out the application for withdrawal.
Our on-line request forms make it easy and convenient for any types of withdrawal.

Land-FX handles all transactions in the same day the requests are received, however transaction time also depends on withdrawal method you choose. Below is the list of withdrawal methods and the time;
- Bank Wire: within 2 Business days
- VISA / MASTER Card: before settlement date, transaction will be credited within 20 business days.
If it's after the settlement date, you need to request the withdrawal using another method such as bank wire.
- Neteller: within an hour

It differs by various deposit methods, please refer to the following link for more information.
http://land-fx.com/deposit

You can deposit in USD, EUR, JPY, CHF.
In case of e-wallets, we support 27 currencies.

Documents and Forms

IB Agreement is the agreement between Land-FX and Introducing Broker. It covers the various business topics including partnership.
IB needs to sign the signature page and send scanned copies to Land-FX.

You can upload your documents (ID, Residential Proof) online while you apply for a live account.

The documents are required by the Regulatory Authorities to protect the interest of our clients.
In case where ID and Residential Proof are insufficient or do not meet the requirements, additional documents can be required for qualifications.

Land-FX has employees who can translate the documents in various languages.
The documents do not need to be strictly written in English as long as they satisfy the requirements including issue date and terms.

There should show the legal name, Date of Birth (D.O.B), and Expiry Date; the name on the ID must match the holder of Land-FX account.

No.
You should submit the document with your current residential address on it; the Residential Address on the document should be same as the residential address specified on the Application and Customer Agreement with LAND-FX.

Land-FX does not accept the PO Box address as a residential proof; you should submit the proof or document with your real Residence address.

It should include the date within the last 3 months, and the name of card holder should be same as the name of live trading account with the residential address.
PO Box address is not acceptable.

Land-FX requires two types of documents.
If you used Driver License as a residential proof, then you need to submit another Government-issued ID as an Identification proof.

For your Corporate accounts, you have to submit Corporate Certificate and the proof of Business address.
You can use a Corporate Certificate and proof of Business address billed to within latest 3 months.

Forex Trading

When the ratio of Margin to Equity comes below the Margin Call Level, there will be warning red sign on the Trading terminal. When the ratio of Margin to Equity comes below the Stop Out Level, there will be compulsory closures of open position, starting from the position with biggest losses, just like stop loss execution.

Margin Call Level is to be 50%, Stop Out Level is to be 30%.

Yes, it's available at Land-FX. Hedging is when you open the opposite positions with the same lots. In such case, there will be no margin used. But you need to be careful as there may be unexpected losses due to decrease In Equity resulting from floating spread.

A Freeze Level is the point if the market price meets the level set by the trader, no changes can be made to the order. Freeze Level is not supported at Land-FX.

Trailing stops automatically adjust to the current market price, providing the investor with greater flexibility to profit, or limit a loss. For example, if we set our trailing stop initially at -10 pips and then the trade moves in our favor 1 pip. Our stop would move 1 pip from -10 pips to -9 pips.

Balance is the account balance calculated with all closed positions.
It does not include the floating loss or profit.
Equity is the floating balance including the current floating loss or profit.
Equity changes in response to the market price of the open positions.

LAND-FX offers the leverage of maximum 500 : 1 (ECN Account ; 200 :1) .
However you need to remember that using high leverage amplifies the effects of market movements on your capital.
While using higher leverage can increase your potential profits, it will equally significantly increase your potential losses.

Trading hours are from Sunday 17:05 to Friday 17:00 EST(New York Time), 24 hours a day and five days a week.

As Land-FX provides the optimal environment for EA programs, you can use EA freely.

Expert Advisor is an Automatic Trading program supported in Meta Trader 4 written in C language. EA allows automatic trading without the manual order entering.

Margin is a deposit (as a collateral) made to open a position, selling or buying, and maintain the opened position.
Margin is not a fee or transaction cost: it is a part of account balance.
However, you need to be using your margin carefully as it may increase profit potential just as much as it may cause risk of loss.

Margin ratio is the Equity over Margin Requirements

In general, the pending order is not cancelled unless the trader cancels the order. Only when a stop-out and the pending order is to be used over and above the free margin ratio, however, the order may be cancelled.